Marketplace Operations Specialist

2023-05-30
takealot.com
Cape Town, Western Cape
Full Time

Description

takealot.com, a leading South African online retailer, is looking for a highly talented Marketplace Operations Specialist to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

This role reports to the Marketplace Operations Manager.

Your responsibilities include:

  • Collaborate with the Operations Manager to develop scalable marketplace operations solutions
  • Collaborate with cross-functional teams to understand current processes and identify areas for improvement in the marketplace operations
  • Design and implement process improvements to streamline workflows and increase efficiency for sellers on the platform
  • Build RPA processes using tools such as UiPath, Automation Anywhere, or Blue Prism to automate repetitive internal tasks and processes
  • Monitor and maintain RPA processes to ensure they are running smoothly and make any necessary adjustments
  • Develop training materials and provide training to internal stakeholders on new processes developed
  • Execute on continuous improvement initiatives through data analysis and feedback from sellers and customers
  • Develop and implement solutions to improve operations, increase efficiency, and enhance the customer experience
  • Work with product team to ensure data integrity and security throughout the automation process
  • Document and revamp old Standard Operating Procedures (SOPs) and create new ones to ensure consistent and efficient operations
  • Communicate SOP changes to relevant teams and provide training as needed
  • Ensure that all operations are compliant with relevant regulations and policies

Skills required:

  • Process-oriented to drive to operational excellence
  • Good attention to detail and ability to identify problematic products or merchant actions
  • Excellent written communication skills and stakeholder management
  • Strong prioritization and time management skills
  • Thinks like an owner and drives new process improvements
  • Must be able to work in high pressure situations
  • Analytical mindset. You can use data to inform decisions if required.

Qualifications and experience:

  • Bachelor's degree in Industrial Engineering
  • Minimum 3 years of experience in a stakeholder management operational role (customer service experience is a plus)
  • Knowledge of SQL, Google Big Query and other programming languages is a plus
  • Excel experience
  • Experience in an e-commerce environment is a plus
  • Strong enthusiasm and strong self-motivation.
  • Ability to embrace constant change with flexibility and good grace.

The Environment:

  • takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, its all in the execution after all.
  • We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

  • is respectful but forthright
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is business SMART. Able to think about problems from a business perspective using technical and product input;
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for takealot.com
  • thinks like an owner of the business
  • is SMART, has INTEGRITY and is HARD WORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

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